Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We Provide a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
All we ask is that returned items must be unuse and returned with its original packaging.
Shipping costs are refundable only if we made a mistake or there is a defect with the product. Otherwise you are responsible for return shipping costs.
Steps:
- You may use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping box or any suitable shipping carton.
- Make sure you include your order number so that we know who it's from!
- Returns are accepted within 7 days after received as long as the product is unuse, and returned with its original packaging.
Phone number: 13527814952
Email: info@chirotcm.com
Physical Warehouse address: Dong Hua Hua Yuan 12-301 Guangzhou, 511452 Guangdong, China
You can always contact us for any return question at info@chirotcm.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chirotcm.com.